What can the homeowner show it?
Anything a tech would ask to see on a first call. These are the jobs it was built and tested on; your price list decides what it can quote.
| Trade | What the homeowner shows | What usually happens |
|---|
| Plumbing | Water heaters, relief valves, toilets, faucets, supply lines, leaks under sinks | Quoted from your list and booked; shut-off steps first when water is running |
| HVAC | Furnaces, thermostats, AC units, filters, error codes | Settings and filters fixed on the call; repairs booked |
| Electrical | Outlets, GFCIs, breaker panels behind their cover | GFCI resets walked through; open panels and scorch marks stop the call and page you |
| Garage doors and appliances | Openers, tracks, springs, washers, dryers, dishwashers | Quoted and booked; a broken spring is never a do-it-yourself step |
Why is a video call better than photos or a phone description?
Because the person who knows the equipment can see it, ask for a closer look and decide on the call. Photos arrive without the follow-up questions, and phone descriptions depend on a homeowner naming parts they do not know.
| How the first call is handled | Sees the equipment | Answers at 2 AM | Quotes your price and books |
|---|
| Phone description | No | Only if someone is on call | Often after a trip to look |
| Photos by text | Partly, no follow-up angle | Read in the morning | After someone reviews them |
| Video chat with your staff | Yes | Only if staffed | Yes, at the cost of their time |
| AI Video House Call | Yes, and outlines the part | Yes, 24/7 | Yes, from your price list, on your calendar |
Does it learn from past calls?
Yes. Every finished call teaches it. Your AI office manager remembers which questions settled similar jobs at your business and what it took to finish them, and it draws on what every call has taught it about the same equipment: once it recognises a water heater, a toilet or a microwave, it compares the brand and model with ones it has seen before and gets to the answer faster. Names, phone numbers, emails and addresses are removed before anything is kept, and your prices stay yours.
How was it tested?
Before the beta, on November 5, 2026, it ran through 61 recorded test scenarios: leaks, water heaters, thermostats, garage doors, electrical panels and guided walk-throughs, 10 of them with a hidden hazard such as a scorched outlet. In that run it flagged 10 of 10 hazards and sent no safe job to a tech by mistake. Real homes are messier than a test set, so every booking and every safety stop also goes to you.
Questions owners ask
Is the homeowner talking to a real person?
No. The homeowner talks to your AI office manager, and it says so at the start of the call. It sees the camera, listens and answers out loud. You can join or take over any call from the Unmanually app, and every booking and every safety stop is sent to you.
Does the homeowner need to download an app?
No. They tap a link and the call opens in their phone's web browser, on iPhone or Android. They allow the camera and microphone once, point the camera at the problem and hold the button to talk. Nothing to install and no account to create.
What happens if the AI sees something dangerous?
It stops troubleshooting. If it sees or hears signs of gas, sparking, scorch marks, exposed live wiring or water near electrical parts, it tells the homeowner what to do right now, such as leaving the house and calling the gas utility, and it pages you or your on-call tech with what it saw.
Can it quote a price you never set?
No. A quote can only use a row from your own price list, and the code checks the row and the price before the homeowner sees it. When no row fits, the AI does not guess: it books a diagnostic visit or hands the call to you with its notes.
How does it get better over time?
Every finished call teaches it. It remembers which questions settled similar jobs at your business and what finishing them took, and it draws on what all calls have taught it about the same equipment and brands. Names, phone numbers, emails and addresses are removed before anything is kept.
How do I get AI Video House Call?
It is in beta for a small group of Unmanually customers. Leave your mobile number below and your AI office manager calls you right away, answers your questions and books a time to set it up for your business.
