Hours of office work, done in minutes of talking. Even on the first 95-degree day of the year.
Every no-cool call gets answered and booked while you're in an attic. Tune-up reminders, maintenance-plan renewals, replacement proposals and invoices go out while you work. It's a 24/7 AI Office Manager you run safely, hands-free, from the truck.
- From $49/month
- No annual commitment
- Keeps your own number
- Moved two tune-ups to next week and told both customers
- Sent the Garcia invoice, $389
- Carter replacement proposal, waiting for your OK
Where an HVAC shop's year leaks money
HVAC work arrives in waves. The first hot week of summer and the first cold snap bring more calls than the office can pick up, then spring and fall go quiet. Both ends cost you: missed calls in the peak, empty schedules in the shoulder months.
daily calls during a heat wave, with revenue up 55%. The first heat wave of the season hits hardest.
ServiceTitan, ~800 HVAC shops 5of calls to home-service businesses go unanswered. In a heat wave the caller with a dead AC rings the next company on the list.
Invoca, 60M+ calls 1is the average HVAC repair, and a replacement runs many times that. Each lost call is a ticket, and often the next system sale too.
Angi cost guide 6What it does for an HVAC contractor
It isn't an answering service. Calls are one job out of many. It's an AI Office Manager that does the office work itself, around the clock, and checks with you on anything that matters.
- Takes the heat-wave and cold-snap rushIt answers every call at the same time, runs your triage questions (thermostat, breaker, outdoor unit, anyone elderly or unwell in the house), books the job on the live call and texts a confirmation. Plan members can go to the front of the line if that's your rule.
- Sells and renews maintenance plansOffers your plan at the end of a repair call, sends the sign-up, books the spring and fall visits, and reminds members before each one so renewals don't lapse quietly.
- Fills the shoulder seasonIn March and September it calls and texts past customers to book tune-ups before the weather turns, so the slow weeks have work in them.
- Follows up on replacement proposalsSay the system, the price and the options after the in-home visit. It writes the proposal, sends it, and follows up until the homeowner decides, including the "we're getting other quotes" ones.
- Invoices and chases paymentThe invoice goes out when you say the job's done, through your own Stripe, QuickBooks or Xero, and reminders go out on your schedule until it's paid.
- Orders parts and equipment"A 45/5 capacitor and a contactor for pickup at 7." It sends the order to your distributor by email or places it on the distributor's own website, and tells you when it's confirmed.
- Keeps techs and customers postedWhen an install runs long, it texts the next customer your new arrival time and moves the rest of the day around it.
And the rest of the office
Beyond the work above, it runs the everyday office for you, and you run it by talking to it.
- Answers calls 24/7
- Books jobs on the live call
- Calls back missed calls
- Texts customers and crew
- Reads and replies to email
- Runs your calendar
- Quotes and estimates
- Invoices
- Payment reminders
- Follows up on open quotes
- Orders from suppliers, even on their websites
- Asks for reviews
- Spoken daily briefing
- Asks before anything that matters
- Undo window on what it sends
- Hands-free voice, safely in the truck
How it handles a no-cool call, then a proposal
Two example conversations, written to show how it works. They are not recordings of real customers. The first is a homeowner at 8:15 pm in July. The second is you, the next morning, between jobs.
8:15 pm: a homeowner calls
10:40 am next day: you, between jobs
You stay in charge
It works for you, not around you.
You set the rules
Tell it, in plain words, what needs your OK first: prices over a set amount, new customers, anything you like.
Undo before it goes
Emails, texts and invoices wait in a short undo window before they leave.
Your number, your line
Calls and texts run on your own Twilio or Telnyx account. You keep the number.
Honest with callers
If anyone asks, it says plainly that it's an AI Office Manager for your business.
What is the office work costing you?
Answer a few questions about your calls, quotes and invoices. You'll see the hours you'd get back each week, the work you'd keep, what an office hire would cost instead, and which plan fits. Every assumption shows its source, and you can change it.
Priced below a part-time office hire
Start on your own, or hand over the whole office. Each plan adds seats for your team, more capacity and faster processing. Most owners pick Growth.
Office admin: BLS median receptionist pay of $18.27 an hour plus required payroll costs, about $41,800/year 4.
Starter
or $35/mo billed annually, founding price
To try it on your own, at low volume.
- The 24/7 AI Office Manager: calls, bookings, proposals, invoices, payment reminders, parts orders, email and texts
- 1 seat (just you)
- Standard monthly capacity
- 1:1 setup call, booked right after checkout
- +10% capacity on founding annual billing
- Upgrade required for additional usage
- Instant AI callback on every lead Growth
- AI call summaries and transcripts Growth
- Jobber sync and morning crew texts Growth
- Priority processing Growth
- Connect your own AI tools (MCP) Growth
Growth
or $79/mo billed annually, founding price
3 seats for about $33 each, against $49 for Starter's one.
Everything in Starter, plus:
- Instant AI callback on every lead
- AI call summaries and transcripts
- Jobber sync
- Each crew member texted their jobs every morning
- 3 seats: you, your dispatcher and a lead tech
- Share the plan your way: one pool for everyone, or set each person’s share
- More monthly capacity than Starter
- Purchase additional usage
- Priority processing
- Connect your own AI tools over MCP
- +20% capacity on founding annual billing
Scale
or $299/mo billed annually, founding price
About $13/day, against about $115/day for an office hire.
Everything in Growth, plus:
- CRM with power dialer
- Dispatch board with auto-reassign
- End-of-day crew summary
- AI call tags and voicemail transcripts
- Leads texted to you
- SEO, AEO and GEO for your site
- Weekly reports
- Auto-replies to 5-star reviews
- Custom site edits
- 10 seats for the whole team
- Share the plan your way: one pool for everyone, or set each person’s share
- The highest capacity, to run the whole office on it
- The fastest processing tier
- Extra seats $24/mo instead of $29
- +30% capacity on founding annual billing
- Add Do It For Me any time: we run it for you (custom quote)
Every plan includes a 1:1 setup call, booked right after checkout. Extra seats are $29/mo on Starter and Growth, $24/mo on Scale. Move up a plan any time: your new month starts that day, and the unused part of your old plan comes off the first charge. Annual founding prices add the extra capacity shown for as long as you stay. You bring your own Twilio or Telnyx account for calls and texts; we don't sell phone numbers.
Questions HVAC contractors ask
Is this just an answering service?
No. Answering calls is one thing it does. It's a 24/7 AI Office Manager that does the office work itself: it books service calls, sells and renews maintenance plans, sends quotes and invoices, follows up on replacement estimates, chases payments, orders parts, handles email and texts, and tells you what it did.
What happens when everyone's AC quits in the first heat wave?
It answers every call at once, so nobody hits voicemail. It asks the questions you'd ask (is the outdoor unit running, is the breaker tripped, is anyone at risk from the heat), books the next slot you allow, and moves your maintenance-plan members to the front if that's your rule. You decide which calls are urgent enough to reach you.
Can it fill the slow weeks in spring and fall?
Yes. That's when it calls and texts your past customers to book tune-ups before the season turns, and reminds plan members their visit is due. You choose the wording, the price and which customers to contact.
Does it give prices for a new system over the phone?
Only what you tell it to. Most contractors have it book an in-home estimate for replacements and quote set prices only for tune-ups and diagnostic visits. After the estimate, it sends your proposal and follows up until the customer decides.
Do I have to change my phone number?
No. You connect your own Twilio or Telnyx account and your business number runs through it. We don't sell or provide numbers, so the line stays yours.
Will customers know they're talking to an AI?
If anyone asks, it says so plainly. When a caller wants you personally, it takes the details and lets you know right away, or puts them through if you've said to.
How does setup work?
Tell it how you work in plain words, out loud or typed: your diagnostic fee, your plan prices, your hours, your service area and what needs your OK. Every plan includes a 1:1 setup call, booked right after checkout: in about 30 minutes we connect your email, calendar, invoicing and phone line with you and check it works the way you do. After that, you change anything by telling it.
Which plan should I pick?
Most owners pick Growth. You get 3 seats, so your dispatcher and a lead tech each get their own login, and when a heat wave pushes past your monthly capacity you can purchase additional usage on the spot instead of waiting for next month (Starter requires an upgrade). Starter is the entry plan for trying it alone at low volume. Shops with several trucks that hand over the whole office get the most from Scale: 10 seats, the highest capacity and the fastest tier. You can move up any time: your new month starts that day, and the unused part of your old plan comes off the first charge. The calculator recommends one from your numbers.
Hear it answer and book a job on your own phone
Unmanually is an AI Office Manager that works 24/7 and that you run by voice from your phone. Leave your mobile number and the AI Office Manager calls you right away, the same way it would call back one of your customers. That call is the demo: it answers, books you a 15-minute time with the founder and follows up.
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Hours of office work become minutes of talking. Your AI Office Manager works 24/7, and you run it hands-free between jobs.