Privacy Policy
1. Overview
This policy explains what personal information Unmanually ("Unmanually," "we," "us") collects across unmanually.com (our website — guides, resources, services, newsletter, affiliate/referral programs) and the Unmanually application (our account-based builder/automation tool, together the "Services"), why we collect it, how it's used and shared, and the choices you have.
By using the Services you agree to the collection and use of information as described here. If you don't agree, please don't use the Services.
2. Information we collect
Information you provide directly
| Where | What we collect |
|---|---|
| Contact form | Name, email address, and the message you submit |
| Newsletter signup | Email address (and name, if you provide one) |
| Account creation (Unmanually app) | Name, email address, and authentication data, handled by our authentication provider, Clerk |
| Billing / subscriptions | Plan and subscription status. Payment card details are collected and processed directly by our payment processor, Stripe — we do not receive or store full card numbers |
| App usage / content | Content you create, save, or configure within the Unmanually application (for example, saved builder projects), stored in our database so it persists across sessions |
| Affiliate / referral program | Name, email, and payout details if you join as an affiliate or referral partner |
Information collected automatically
- Usage & device data — pages visited, referring URL, browser type, device type, approximate location (derived from IP address), and timestamps, collected via Google Analytics, Meta Pixel, and Mautic.
- Cookies and similar technologies — see Section 4 below.
- Log data — standard web server and application logs (IP address, request details) generated by our hosting infrastructure.
- App diagnostics — when the app or website hits an error or a server request fails, we record the error message, where in our code it happened, the screen, the platform (web, iOS or Android), the app release and your account ID, so we can find and fix the problem. Email addresses and phone numbers are removed before it is sent. It goes only to our own servers, is not used for advertising or tracking, and is deleted after 30 days.
- Calls and texts to your business number — if you switch on answering, calls and text messages your customers send to your number are processed to answer them, take messages and draft replies for your approval, and are kept with your account until you delete them or your account.
Information from third parties
- Transaction and subscription status from Stripe.
- Authentication confirmation from Clerk (and any identity provider you use to sign in, e.g. Google).
3. How we use information
- To provide, operate, and maintain the Services, including your account and saved app data.
- To process subscriptions and payments.
- To respond to inquiries submitted via the contact form.
- To send the newsletter and other communications you've opted into, and administer the affiliate/referral program.
- To understand how the Services are used, in order to improve them (via aggregated analytics).
- To detect, prevent, and address fraud, abuse, or technical issues.
- To comply with legal obligations.
AI training
We don't sell your information, and we don't train AI models on it. Our voice provider, Deepgram, may keep part of the call and voice audio and transcripts to improve its speech recognition. Deepgram says it will never redistribute data to third parties without permission and never uses it for marketing or advertising profiles. Details: Deepgram's Model Improvement Partnership Program.
4. Cookies & analytics
We use Google Analytics to understand aggregate site usage. Google Analytics uses cookies and similar technologies to collect standard internet log information and visitor behavior information. You can opt out of Google Analytics tracking site-wide by installing the Google Analytics opt-out browser add-on, or manage cookie preferences through your browser settings.
We also use Meta Pixel (including Meta's Conversions API) and Mautic to measure ad performance and understand how visitors move through the site, and to send relevant follow-up communications if you've provided your email. These work similarly to Google Analytics — standard event/pageview data, not sensitive personal information — and can be limited the same way, through your browser's cookie settings or ad-platform privacy controls (e.g. Meta's own Ad Preferences).
The Unmanually application uses strictly necessary cookies/local storage to keep you signed in and to remember basic preferences. These aren't optional — they're required for the app to function.
Unmanually's Facebook Page and Instagram account are managed through a Meta developer app that posts content on our own behalf — it does not collect or access data from Facebook/Instagram users who view or interact with our posts.
5. How we share information
We share personal information only with:
- Service providers who process data on our behalf under contract, strictly to provide the Services — currently: Clerk (authentication), Stripe (payments), Deepgram (speech recognition and voice for calls and the voice Coordinator), our database/hosting providers (application data storage), Netlify (website and application hosting), Google Analytics (usage analytics), Meta Pixel/Conversions API (ad performance measurement), and Mautic (email/lifecycle communications).
- Legal & safety — where required by law, legal process, or to protect the rights, property, or safety of Unmanually, our users, or others.
- Business transfers — if Unmanually is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to this policy (or a materially similar one).
We do not share personal information with third parties for their own independent marketing purposes.
6. Data retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we delete or anonymize your personal data within a reasonable period, except where retention is required by law (for example, billing records).
7. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your personal information ("right to be forgotten").
- Object to or restrict certain processing.
- Receive a portable copy of your data.
- Withdraw consent (e.g. unsubscribe from the newsletter at any time via the link in every email).
To exercise any of these rights, contact us using the details in Section 12. We'll respond within the timeframe required by applicable law.
Data deletion instructions: you can delete your account and its data yourself in the app or on the web under More → Settings → Delete account. You can also request deletion of any data associated with your account (including data collected via connected platforms like Facebook or Instagram) by emailing [email protected] with your account email or business name.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information — including encryption in transit, access-controlled storage, and reliance on security-vetted third-party providers (Stripe and Clerk are both PCI-DSS/SOC 2-aligned providers) for sensitive data like payment and authentication credentials. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.
9. Children's privacy
The Services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we'll delete it.
10. International users
Unmanually is based in the United States, and information we collect is processed and stored in the United States. If you access the Services from outside the U.S., you understand your information will be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your jurisdiction.
11. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the "Effective date" above; for significant changes we'll provide more prominent notice (for example, via email to registered users).
12. Contact us
Questions about this policy or your personal information can be directed to [email protected].