Hours of office work, done in minutes of talking. Even when you're lying on a kitchen floor behind a pulled-out fridge.
Every call gets answered and booked while you work: the fridge that stopped cooling, the washer that won't drain, the dryer that runs cold, the oven stuck on an error code. Model numbers, parts orders, return visits, invoices and payment follow-ups happen on their own. It's a 24/7 AI Office Manager you run safely, hands-free, from the van.
- From $49/month
- No annual commitment
- Keeps your own number
- Ordered the Liu dryer's heating element; it arrives Thursday
- Booked the Moore return visit for when their control board lands
- Repair-or-replace quote for the Sandovals' washer, waiting for your OK
Where an appliance repair business loses work
A broken fridge or washer can't wait, so customers call down the list until someone books them. The calls come in while you're on your back behind an appliance, and the second visit for parts adds even more phone tag.
of calls to home-service businesses go unanswered. With groceries going warm, the caller books whoever answers next.
Invoca, home-services call research 1is the normal range homeowners pay for an appliance repair. A busy day is several of those, if the phone gets answered.
HomeAdvisor (Angi) appliance repair cost guide 2is the normal range for an appliance installation, the job customers book when the repair isn't worth it.
HomeAdvisor (Angi) appliance installation cost guide 3What it does for an appliance repair company
It isn't an answering service. Calls are one job out of many. It's an AI Office Manager that does the office work itself, around the clock, and checks with you on anything that matters.
- Answers and collects the detailsIt asks your questions: which appliance, brand, model and serial number (with a photo of the tag by text), the symptom and any error code. It books the visit on the live call so you show up knowing what you're walking into.
- Gives callers the first stepsYour quick checks, in your words: is the breaker on, is the filter clogged, is the drain hose kinked. It also tells them what to do in the meantime, like moving food to a cooler.
- Orders parts and books the return"Order a heating element for the Liu dryer, part number from the tag." It places the order with your parts supplier, tracks the delivery and books the return visit with the customer for the day it arrives.
- Handles warranty and home-warranty jobsIt collects the purchase date and the warranty or home-warranty claim number, and keeps the authorization paperwork straight.
- Quotes repair or replaceSay the diagnosis and both prices. It writes the quote so the customer can compare fixing it with replacing it, sends it and follows up until they decide.
- Invoices and chases paymentThe invoice goes out when you say the job's done, through your own Stripe, QuickBooks or Xero, and reminders go out until it's paid.
- Keeps customers postedWhen a part is late or a job runs long, it texts the customer and moves the visit, instead of you making calls from the driveway.
And the rest of the office
Beyond the work above, it runs the everyday office for you, and you run it by talking to it.
- Answers calls 24/7
- Books jobs on the live call
- Calls back missed calls
- Texts customers and crew
- Reads and replies to email
- Runs your calendar
- Quotes and estimates
- Invoices
- Payment reminders
- Follows up on open quotes
- Orders from suppliers, even on their websites
- Asks for reviews
- Spoken daily briefing
- Asks before anything that matters
- Undo window on what it sends
- Hands-free voice, safely in the van
How it books a fridge repair, then orders the part
Two example conversations, written to show how it works. They are not recordings of real customers. The first is a homeowner at 8:40 pm. The second is you, the next day, after the diagnosis.
8:40 pm: a homeowner calls
11:15 am next day: you, after the diagnosis
You stay in charge
It works for you, not around you.
You set the rules
Tell it, in plain words, what needs your OK first: prices over a set amount, new customers, anything you like.
Undo before it goes
Emails, texts and invoices wait in a short undo window before they leave.
Your number, your line
Calls and texts run on your own Twilio or Telnyx account. You keep the number.
Honest with callers
If anyone asks, it says plainly that it's an AI Office Manager for your business.
What is the office work costing you?
Answer a few questions about your calls, quotes and invoices. You'll see the hours you'd get back each week, the work you'd keep, what an office hire would cost instead, and which plan fits. Every assumption shows its source, and you can change it.
Priced below a part-time office hire
Start on your own, or hand over the whole office. Each plan adds seats for your team, more capacity and faster processing. Most owners pick Growth.
Office admin: BLS median receptionist pay of $18.27 an hour plus required payroll costs, about $41,800/year 4.
Starter
or $35/mo billed annually, founding price
To try it on your own, at low volume.
- The 24/7 AI Office Manager: calls, bookings, model numbers, parts orders, return visits, invoices, payment reminders, email and texts
- 1 seat (just you)
- Standard monthly capacity
- 1:1 setup call, booked right after checkout
- +10% capacity on founding annual billing
- Upgrade required for additional usage
- Instant AI callback on every lead Growth
- AI call summaries and transcripts Growth
- Jobber sync and morning crew texts Growth
- Priority processing Growth
- Connect your own AI tools (MCP) Growth
Growth
or $79/mo billed annually, founding price
3 seats for about $33 each, against $49 for Starter's one.
Everything in Starter, plus:
- Instant AI callback on every lead
- AI call summaries and transcripts
- Jobber sync
- Each crew member texted their jobs every morning
- 3 seats: you, your office person and a second technician
- Share the plan your way: one pool for everyone, or set each person’s share
- More monthly capacity than Starter
- Purchase additional usage
- Priority processing
- Connect your own AI tools over MCP
- +20% capacity on founding annual billing
Scale
or $299/mo billed annually, founding price
About $13/day, against about $115/day for an office hire.
Everything in Growth, plus:
- CRM with power dialer
- Dispatch board with auto-reassign
- End-of-day crew summary
- AI call tags and voicemail transcripts
- Leads texted to you
- SEO, AEO and GEO for your site
- Weekly reports
- Auto-replies to 5-star reviews
- Custom site edits
- 10 seats for the whole team
- Share the plan your way: one pool for everyone, or set each person’s share
- The highest capacity, to run the whole office on it
- The fastest processing tier
- Extra seats $24/mo instead of $29
- +30% capacity on founding annual billing
- Add Do It For Me any time: we run it for you (custom quote)
Every plan includes a 1:1 setup call, booked right after checkout. Extra seats are $29/mo on Starter and Growth, $24/mo on Scale. Move up a plan any time: your new month starts that day, and the unused part of your old plan comes off the first charge. Annual founding prices add the extra capacity shown for as long as you stay. You bring your own Twilio or Telnyx account for calls and texts; we don't sell phone numbers.
Questions appliance repair companies ask
Is this just an answering service?
No. Answering calls is one thing it does. It's a 24/7 AI Office Manager that does the office work itself: it books repairs with the model number on file, orders parts and books return visits, handles warranty paperwork, invoices and chases payments, handles email and texts, and tells you what it did.
Can it get the model and serial number before I arrive?
Yes. It asks callers to text a photo of the tag and reads the numbers from it, so you can check parts and common faults before the visit.
What does it tell a caller who smells gas?
Only the safety advice you give it, which for most owners is to leave the house, avoid switches and flames, and call the gas company or 911 from outside. It flags the call to you right away and doesn't book it as a routine repair.
Does it handle home-warranty companies?
It keeps the claim numbers, sends your diagnosis and the authorization request in the format the warranty company asks for, and tells you when the approval comes back. You choose which warranty companies you work with.
Do I have to change my phone number?
No. You connect your own Twilio or Telnyx account and your business number runs through it. We don't sell or provide numbers, so the line stays yours.
Will customers know they're talking to an AI?
If anyone asks, it says so plainly. When a caller wants you personally, it takes the details and lets you know right away, or puts them through if you've said to.
How does setup work?
Tell it how you work in plain words, out loud or typed: your diagnostic fee, the brands you service, your hours, your service area and what needs your OK. Every plan includes a 1:1 setup call, booked right after checkout: in about 30 minutes we connect your email, calendar, invoicing and phone line with you and check it works the way you do. After that, you change anything by telling it.
Which plan should I pick?
Most owners pick Growth. You get 3 seats, so your office person and a second technician each get their own login, and when a busy month pushes past your capacity you can purchase additional usage on the spot (Starter requires an upgrade). Starter is the entry plan for trying it alone at low volume. Companies with several vans that hand over the whole office get the most from Scale: 10 seats, the highest capacity and the fastest tier. You can move up any time: your new month starts that day, and the unused part of your old plan comes off the first charge.
How do I write an appliance repair estimate?
List three lines: the diagnostic or trip fee, labor at your hourly cost divided by one minus your margin, and parts with your markup, plus a second trip if a part has to be ordered. Our appliance repair estimate template lays those lines out with a worked refrigerator example, and the appliance repair estimate calculator fills in the numbers for you.
Hear it answer and book a job on your own phone
Unmanually is an AI Office Manager that works 24/7 and that you run by voice from your phone. Leave your mobile number and the AI Office Manager calls you right away, the same way it would call back one of your customers. That call is the demo: it answers, books you a 15-minute time with the founder and follows up.
We use your details only to call you and follow up about Unmanually. Unsubscribe any time.
Free appliance repair estimate calculator · Get a free website for your business
Fix the appliances. Let the phone and the parts run themselves.
Hours of office work become minutes of talking. Your AI Office Manager works 24/7, and you run it hands-free between jobs.